Introduction
An increasing number of appointments per month are 'Did Not Attend' (DNA), ie the patient does not turn up for the appointment AND does not contact the surgery in advance to cancel/change appointment.
The effect of these are:
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
Policy
If a patient DNA's an appointment then they will be sent a letter and a copy of the notice explaining the policy.